One Legal


ONE LEGAL offers members peace of mind in the event that they require legal assistance.

Call 087 135 0034, for assistance in the event of a legal emergency.

These services are available 24/7/365.

For Customer Queries or Complaints, please email

One Loyalty Legal


This is a powerful, dynamic product which provides a comprehensive legal assistance service to the beneficiary.

24-hour Legal Assistance
Qualified lawyers and legal consultants as well as academics provide the service. The service comprises:

  • A 24-hour telephonic legal advice line.
  • A legal document service; and
  • A direct legal consultation service
  • Letter of demand
  • Find a lawyer

Beneficiaries have on-going access to a 24-hour legal advisory service on any aspect of the law such as;

  • Criminal law,
  • Family law,
  • Insurance law,
  • Child law,
  • Labour law,
  • Motor law, etc.

The beneficiary is entitled to utilise the advice service as frequently as required provided that the assistance shall be furnished to the beneficiary directly and only on legal matters pertaining to the beneficiary, and, in his or her personal capacity. (Limited to 4 calls per year)

Free standard legal documents
If a beneficiary requires a:

  • Purchase/sale agreement,
  • Lease agreement,
  • Power-of-attorney,
  • Will,
  • Domestic employment agreement,
  • Ante-nuptial agreement, etc.

We will provide these free at his or her request.  The beneficiary will also be advised on the application of each of these documents and the procedures and principles that apply. (Limited to one call per year and part of your total 4 call limit per year).

30-minute free consultation
This service involves a free initial 30-minute consultation should any matter require legal action. The beneficiary will then be referred to a lawyer who forms part of our national network for a direct free 30-minute consultation. After the 30-minute consultation, the beneficiary can then elect whether or not to continue with that specific lawyer’s services at a fee structure agreed to between himself and the lawyer. Such fees will be for the beneficiary’s account. The free 30-minute consultation service is available at a lawyer who is situated within the magisterial district where the beneficiary resides. This consultation facility is limited to one consultation per matter.
(Limited to one call per year and part of your total 4 call limit per year).

Letter of demand
The lawyer or consultant will write a letter of demand on behalf of the beneficiary.  This is limited to one letter per event.

(Limited to one call per year and part of your total 4 call limit per year).

Find a Lawyer
(In the event that, after the 30-minute consultation as above is approved by the beneficiary then the “Find A Lawyer” function as below will be initiated for the beneficiary’s account)

If a matter is of such a nature that the beneficiary has to consider litigation, the team of experts will assess all the facts and circumstances and research the matter thoroughly, in order to ascertain which way a case should be approached and will then suggest 2 top attorney’s firms which will be the best for the job. This benefit includes expert investigation and research into the matter in order to empower a beneficiary to make the correct decision when choosing an attorney.
(At this time, we will capture separate account details from that of the mobile billing)

Our hassle-free service procedure

  • The beneficiary calls the call centre number and provides full information of the circumstances and services required.
  • The call centre advisor will assess the situation and inform the beneficiary of the procedure pertaining to the service; and
  • Advise the beneficiary; or
  • Forward a standard legal document to the beneficiary if such was needed; or
  • Refer the beneficiary to a lawyer for a 30-minute free legal consultation if necessary; or
  • Inform the beneficiary that the nature of the matter necessitates more research after which a lawyer would return the beneficiary’s call with the requested advice.
  • Where necessary a letter of demand will be sent on behalf of the beneficiary.
  • When necessary and if litigation is the only option left to the beneficiary, the lawyer/consultant will further investigate the matter and suggest two top attorney’s firms to the beneficiary which would be best suited to handle the beneficiary’s problem.

Our lawyers are available 24-hours a day, 365-days of the year.
Assistance is available and accessible 24-hours a day, 365-days a year through a dedicated 0861-number. 

Who is entitled to the service?
The service is provided to the beneficiary.

The Service is limited to personal matters only. Business legal matters are excluded.

*This product attracts R3/day billing. 

Terms and conditions are all stipulated above.