Fire Emergency Services

Fire Emergency & Fire Medical Related Services Product in Gauteng

The vital importance of a professional firefighting service often only comes to light after the experience of an unfortunate incident.

It is a well-known fact that major portions of the Greater Johannesburg Region were left without the necessary levels of fire protection that citizens and insurers had depended on before, and it became crucial that a professional, privately owned, first-response firefighting service was necessary to address this need and provide peace of mind to residential and commercial clients alike.

Fire Emergency Services offers this level of sophistication and expertise like no other in the market, incomparable to any currently available fire service.

Fire Emergency Services is supported by a 60+ strong crew of recruits, firefighters, and officers with more than 381 years of combined professional experience.

Fire Emergency Services & Fire Medical Related Services:

  • 24-Hour Emergency Call Centre number and Fire Response Emergency Case Management.
  • Branded / Non-Branded Response App and WhatsApp channel with a Fire Panic Button.
  • Private First Response Service for single residential stand and response assistance (Gauteng only)
  • Public First Response Service for single residential stand and case management (Nationwide)

Services:

1. Operations (core product)

  • First Response Tactical Firefighting Service
  • Rescue Operations (Vehicle fires included)

How Fire Emergency Services Serves Members:

  • Members can call the dedicated Fire Emergency Services Number to speak to a call centre agent
  • Members receive access to an expert crew and highly skilled tactical firefighters via both platforms (app or call centre), linked to a watch room (call centre) and monitored 24 hours per day
  • Vehicles are dispatched within 60 seconds of receiving an emergency call
  • Response units will arrive at the required location within a maximum of 15min (see services terms and conditions)
  • Services are on standby and available 24/7/365 to members

*Current Patches (Stations) within Fire Emergency Services’ Operational Area:

  • Patch 1 – Crown Mines
  • Patch 2 – Rosebank
  • Patch 3 – Dainfern
  • Patch 4 – Chamdor
  • Patch 5 – Randpark Ridge
  • Patch 6 – Waterfall City (Midrand)
  • Patch 7 – Alberton
  • Patch 8 – Kyalami (Launching 01 December 2023)
  • Patch 9 – Fairland (Launch Date TBC)