MOBILE APP SOLUTIONS
Mobile App:
Create your own branded mobile app with an extensive selection of our bespoke features.
- Premium Emergency Services Mobile App (With optional Roadside “Uberisation”/Security Guard “Uberisation” & Policy Integration)
- Emergency Services Mobile App
Key Features – Claim Industry Features, Premium optional features
Features:
- Build a unique risk profile of your member through intelligent data gathering.
- Seamless access to value-added services including detailed information of the product and benefit entitlement.
- “Real-time” view of policy schedules through live API integration. (We have integrated with Flexi, Cardinal C360, Tial, Nimbis, MMX and can integrate with any other provider who have API’s available)
- Additional cover can be requested via the app or a request can be lodged to remove risk items.
- Easy switching between policies and app profiles.
- A built-in panic button through API integration to alert the call centre to call the member back and arrange immediate assistance.
- Members will be able to lodge a claim on the app for various claim types according to your requirements. These documents can be completely tailored to suit your needs and additional claim types created. All information is date and time-stamped for accurate record keeping and providing an audit trail.
- The app has a built-in accident manager to assist the member to capture all the relevant information at the scene of the incident. This includes capturing third-party details through the vehicle licence disc and driver’s licence disc scanning functionality powered by Lightstone, witness details, road conditions, geo-location, photos of the scene and more.
- Digital signatures are provided for in the app to ensure a member can sign on a claim form, vehicle pre-inspection form and/or others as required.
- Members will be able to recommend new leads to you through our referral engine.
- Vehicle and Motorcycle Pre-inspection – the members will be able to take photos of the vehicle/bike, and scan the vehicle/bike licence disc to capture the relevant details.
- Scanning of Drivers Licence Cards & Licence Discs.
- Home Pre-inspection – the member will be able to take photos of the household items, per room and capture item values. The full pre-inspection detail will be sent to your offices via email to assess.
- Secure registration process with One Time Pin sent to the member’s phone and integrated database lookup to ensure the process is seamless.
- An integrated self-service web portal compatible with tablets, laptops and PC’s.
- Document Vault – The user can capture a photo of any new assets that have been acquired as well as upload the receipt. The user can keep a copy of their ID/passport or any other personal documentation.
- Auto Updates – Each time the user logs into the app the app automatically checks to see if there are any updates available.
- Uberised Roadside Assistance (with live integration into the respective call centre/incident manager)
- Uberised Security on the go (with live integration into the respective call centre/incident manager)
- Actionable Push Notifications (APN) – push notifications for reminders and events scheduled in the Document Vault.
- Links to access your Discounted Fines, Vehicle Licence Disc Renewal Self-Help Portal & Pothole Assist Portal.
- Licence Renewal Notifiers.
- Link to Natis system to create an accident case number & book for driver’s license renewal.
- Access to a client portal to manage app members & send push notifications directly to members.
- Integrated Live Chat/ WhatsApp with case managers & contact centre.
- Loyalty Benefits – Users can redeem vouchers for over 350 offers and redeem coupons on grocery and wellness products via your branded mobile app.
- Link to access your One Loyalty Lifestyle Mall.
- App Store Reviews – The app will easily detect when users are active on the app and will prompt users to leave a positive review on the stores.
Progressive Web Application (PWA):
The exciting and innovative PWA will enhance the policyholders’ experience with you. There are many exciting functions, including a WhatsApp Solution, packaged into a very smart future-proof web application to ensure client service excellence!
Features:
- Accessed via a weblink (URL) and stored on your mobile device with an app-like feel.
- Smooth experience across all devices.
- No Updates required – Member will always see the latest functionality available on the PWA as changes reflect instantly in the web environment.
- Secure registration process with integrated database lookup to ensure the process is seamless.
- Fast web experience on your computer or any mobile device.
- Live chat functionality or WhatsApp to directly communicate with call centre agents.
- Vehicle licence disc and driver’s licence disc details are manually captured when using the vehicle pre-inspection and accident assist modules.
- Low development costs.
- Scrolling banners that could be used for marketing opportunities.
- Build a unique risk profile of your member through intelligent data gathering.
- Seamless access to value-added services including detailed information on the product and benefit entitlement.
- Access to all Value-added services
- Real-time view of the policyholders’ schedules through live API integration into Cardinal 360 and any other 3rd party systems required.
- One Loyalty is a tier 1 service provider to Cardinal 360’s Ecosystem.
- Additional cover can be requested via the app, or a request can be lodged to remove risk items.
- A built-in panic button through API integration to alert the call centre to call the policyholder back and arrange immediate assistance.
- Easy switching between policies and app profiles.
- The app has a built-in accident manager to assist the policyholder to capture all the relevant information including third-party details through the licence disc recording functionality.
- Vehicle and Motorcycle Pre-inspection – take photos of the vehicle/bike to capture the relevant details e.g., make and model.
- Recording of Drivers Licence Cards & Licence Discs.
- Policyholders will be able to lodge a claim on the app for various claim types according to your requirements. These documents can be completely tailored to suit your needs and additional claim types created. All information is date and time-stamped for accurate record keeping and providing an audit trail.
- Digital signatures are provided for in the app to ensure a policyholder can sign on a claim form, vehicle pre-inspection form and/or others as required.
- Policyholders will be able to recommend new leads to you through our referral engine.
- Home Pre-inspection – the policyholder will be able to take photos of the household items, per room and capture item values. The full pre-inspection detail will be sent via email.
- Licence Renewal
- Link to Natis system to create an accident case number & book for driver’s license renewal.
- Access to a client portal to manage app members & send push notifications directly to members.
- Integrated Live Chat/ WhatsApp with case managers & contact centre.
MIBLACKBOX:
MiBlackBox® is a personal safety app and USSD service that gives you and your family peace of mind, putting the power to keep your loved ones safe in the palm of your hand. This ‘virtual witness’ app is available on both the Apple store and Google play.
FEATURES
PANIC
With a simple tap on the call button an immediate and discrete call is triggered to the secure servers recording the emergency event. Once the call ends a notification with the recording including your location is sent to your predefined emergency contacts, notifying them of the emergency allowing them to respond.
VIDEO & IMAGE CAPTURE
Capture video and images using the app and store them on secure servers. Files are shared with your emergency contacts automatically and are available to you via the app and the website interface.
When to use:
- Get real-time location of connected contacts
- Locate contacts on a journey to ensure their safe departure/arrival
- Identify your contacts point of location should you not be able to reach them.
BONUS
View your contacts location history for up to 48 hours should they be unreachable so that you can take action and respond accordingly.
EMERGENCY SERVICES
Easy access to emergency services available in close proximity. Using up-to-date embedded databases providing emergency services information for such as hospitals, ambulance, police or fire stations.
Information available:
- Location and directions to nearest emergency service.
- Physical address.
- Contact number.
In addition to the list above, your private security and insurance company contact numbers can be added to the services list as well for easy access.